17301 Hampton blvd

Boca Raton, fl 33496

Phone :561.750.7696 

Email:Stephanenohra@hotmail.com

Stephane Acra  Nohra

Objective

Supervising all associates, ensuring the full implementation of policies and procedures, and to service the cleaning needs of our customers by rapidly receiving, pricing, collecting payment for tagging, sorting, racking, retrieving, and returning customer orders. To foster an environment where employees are highly productive and have fun. To make Terralink LLC DBA Oxxo Care Cleaners the #1 dry-cleaning choice, adding value, convenience, and quality to the experience of our customers.

 

Comprehensive experience in strategic planning, team leadership, market research and analysis, opinion leadership, and diffusion of innovation, as well as program planning, development, evaluation and measurement.

Proficient in the integration and analysis of results from divergent areas of research, using a unique combination of business experience and education.

Skilled in statistical analysis, field research strategies and techniques, including experimental/non-experimental methods, meticulous development of high- impact surveys and interviews of urban adults and adolescents.

Experience

 

2006-2007  Terralink LLC  President / CEO  DBA Oxxo Care Cleaners  Boca Raton, Florida          

Managing and performing the following activities in a fast, efficient, and friendly manner: receiving, pricing, collecting payment for, tagging, sorting, racking, retrieving, and returning customer orders

Actively listening to and resolving (immediately and at the store level) customer complaints according to company procedures.

Enforcing compliance of company policies and procedures.

Enforcing all safety procedures.

Setting individual and team sales goals, insuring presentation of key product and service options.

Energizing associates to drive sales, control costs, and deliver superior service.

 Maintaining and supervising cleanliness and upkeep of facility.

Monitoring and appraising associate job results, recognizing good performance; coaching, training, counseling, and documenting training and poor performance to ensure improvement

Meeting all deadlines for assignments and duties.

Expressing commitment, enthusiasm, and loyalty in the execution of all duties.

 Completing all other tasks and duties as assigned.

 

 

 2002-2006                      Acra Department Stores   . Port Au prince Haiti           

Operations Manager, Women’s Wear and home Furnishings.

Traveled to New York, Panama and Mexico and purchased Merchandise       based on sales and analysis of stock.

Prepared annual inventory with a team of four buyers.  
Made decision to buy and to mark down based on sales.   Conducted annual buying trips in search of new products, attended convention center shows and made contact with potential new companies.
 Supervised 8 employees and instructed them about use, content and caring procedure for each item.
 Created floor merchandising plan for maximum exposure, designed ads
with the advertising agency.
 Designed private line for women’s clothing targeting career and leisure wears, worked with seamstress on implementing the styles and supervised the finish product

 

 

                      

 

08/1993-06/1998                Ohtsu Service Center. Port Au Prince Haiti               

 Director of  Marketing And Advertising

 Ordering and  purchasing   tires based on stock analysis
 Designed floor merchandising for special events, coordinated tire display to                         maximize sales and promote our brands.
 Made presentations to local tire companies to promote our brands, conveyed our long and short term goals and our commitment to service and quality.
Worked with local gas stations at promoting our brands.


 

 

Volunteer experience

Georgetown University Medical Center, Washington D.C.
Volunteer (04/200-07/2000)                            
 Assisted administrative staff in communicating information within the hospital


The Merritt Group, Vienna, VA
Internship (09/2001-12/2001)
Constructed media list, researched for media and trade shows, Administrative tasks directly related to client work.


 

 

Education

December 2001        American University                 Washington DC.                   

BA, Social Marketing: Interdisciplinary major .Marketing and Sociology.

 

May 1993                  International Fine Arts College, Miami FL

 AA, Fashion Design          
Honorable Mention for design in a quilt contest.

 

Interests

 Traveling, Computers, Dancing.

 Skills

 

 People skills: good customer service and strives for client satisfaction

Negotiating:   skills: good negotiator with informed buying decisions based on market and stock analysis.

 

Language: Fluent in French, Creole and English. Conversational Spanish.
           
Computer: MS Office (Word, WordPerfect, Excel, Access), Corel,   Navigator Netscape, Internet Explorer

Travel: North and Central America, Europe, Middle  East and Caribbean